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Shipping & Returns Shipping & Returns
Shipping Policy
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, most items will ship within 1-2 business days, unless otherwise noted in the product listing. Special Orders lead times (i.e. time to ship) will be discussed over the phone with the customer.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within 24-48 hours of us receiving your return.
NOTE: Original costs of shipping the item to you will NOT be refunded.
Please keep in mind the transit time for us to receive your return from the shipper (5 to 10 business days) and the time it takes your bank to process our refund request (5 to 10 business days).
Once we receive your return request, we will respond quickly with a status update, RMA (Return Merchandise Authorization) number, and instructions for how to return items from your order. You may also find the instructions for returning items as follows:
- Place, secure, and seal the item and any instructions, warranty, or other documents in its original packaging & box
- Place the original product, within its box, inside another box
- Use a black Sharpie, or other distinctive, bold pen, to write your RMA number on the outermost of the box (e.g. "RMA# 567)
- Take the box to the shipper of your choice
- Please retain a copy of your shipping receipt and tracking number
Once we receive the item, we will issue a refund to your original method of payment within 24-48 hours.
Under certain circumstances, an item will NOT be refunded. These circumstances include, but are not limited to:
- Product has been installed or otherwise modified/used
- Product is shipped without it's original packaging, installation hardware, or documents
- The RMA number was not written on the outermost box
NOTE: The customer is responsible for the return shipping costs.
Shipping Policy
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, most items will ship within 1-2 business days, unless otherwise noted in the product listing. Special Orders lead times (i.e. time to ship) will be discussed over the phone with the customer.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within 24-48 hours of us receiving your return.
NOTE: Original costs of shipping the item to you will NOT be refunded.
Please keep in mind the transit time for us to receive your return from the shipper (5 to 10 business days) and the time it takes your bank to process our refund request (5 to 10 business days).
Once we receive your return request, we will respond quickly with a status update, RMA (Return Merchandise Authorization) number, and instructions for how to return items from your order. You may also find the instructions for returning items as follows:
- Place, secure, and seal the item and any instructions, warranty, or other documents in its original packaging & box
- Place the original product, within its box, inside another box
- Use a black Sharpie, or other distinctive, bold pen, to write your RMA number on the outermost of the box (e.g. "RMA# 567)
- Take the box to the shipper of your choice
- Please retain a copy of your shipping receipt and tracking number
Once we receive the item, we will issue a refund to your original method of payment within 24-48 hours.
Under certain circumstances, an item will NOT be refunded. These circumstances include, but are not limited to:
- Product has been installed or otherwise modified/used
- Product is shipped without it's original packaging, installation hardware, or documents
- The RMA number was not written on the outermost box
NOTE: The customer is responsible for the return shipping costs.
